Effective Date: October 12, 2024
Welcome to https://arthursheating.ca (the “Website”). This Website is operated by Arthur’s Heating & Cooling (“we,” “us,” or “our”), located at 49 Medford Street, Kitchener, ON, N2N 2H9. By accessing or using this Website and our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use this Website or our services.
1. General Terms
By using our Website or services, you acknowledge that you are at least 18 years of age and have the legal capacity to enter into contracts. These Terms and Conditions constitute a legally binding agreement between you and Arthur’s Heating & Cooling.
2. Services Provided
Arthur’s Heating & Cooling sells and services Keepright furnaces, heat pumps, and air conditioners for residential and commercial customers in the Kitchener-Waterloo area. Our services include installation, repair, and maintenance of heating, ventilation, and air conditioning (HVAC) systems. All products and services offered are subject to availability and may be modified or discontinued without prior notice.
3. Service Terms
3.1 Service Appointments
To schedule a service appointment, you must contact us via phone, email, or the form available on our Website. While we strive to accommodate all service requests promptly, availability may vary based on demand, and scheduling is not guaranteed.
3.2 Pricing and Payments
- Estimates: We may provide estimates for the costs of products and services before performing any work. However, these estimates are subject to change based on the actual work performed and parts required.
- Payments: All payments are due upon receipt of an invoice unless otherwise stated. We accept various forms of payment, including credit cards and electronic transfers, as outlined in your invoice.
- Late Payments: Late payments may be subject to interest charges at a rate of 1.5% per month (18% per annum), or the maximum rate permitted by law, whichever is less.
3.3 Service Warranties
We offer a warranty for the equipment we install and service. Keepright furnaces, heat pumps, and air conditioners come with manufacturer warranties, and we honor these according to the terms provided by Keepright. Additionally, we guarantee the workmanship of our service for 1 year following the completion of any installation or repair. Any unauthorized modifications or repairs to installed equipment void this warranty.
4. Intellectual Property
All content on this Website, including but not limited to text, images, logos, product descriptions, and design, is the property of Arthur’s Heating & Cooling or its licensors. This content is protected by intellectual property laws, including copyright, trademark, and other proprietary rights. You may not reproduce, distribute, or otherwise use any content from this Website without our express written permission.
5. Use of the Website
5.1 Permitted Use
You may use the Website for lawful purposes and in accordance with these Terms and Conditions. You agree not to:
- Use the Website in any way that violates any applicable federal, provincial, local, or international law or regulation.
- Use the Website to transmit, distribute, or store material that is unlawful, defamatory, infringing, or harmful to others.
- Attempt to gain unauthorized access to any part of the Website, servers, or networks associated with the Website.
5.2 Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Arthur’s Heating & Cooling. We are not responsible for the content, privacy policies, or practices of any third-party websites. Use of third-party websites is at your own risk.
6. Limitation of Liability
To the fullest extent permitted by law, Arthur’s Heating & Cooling and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
- The use of or inability to use our services or the Website.
- Any errors or omissions in content.
- Any unauthorized access to or use of our secure servers or any personal data stored therein.
- Any damage to your property arising from our products or services, except as expressly provided in any warranty or applicable law.
In any case, the total liability of Arthur’s Heating & Cooling for all claims related to the use of our products or services will not exceed the total amount paid by you for the specific service or product that gave rise to the claim.
7. Indemnification
You agree to indemnify, defend, and hold harmless Arthur’s Heating & Cooling, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the Website or your violation of these Terms and Conditions.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Termination
We reserve the right to terminate or suspend your access to the Website, services, or any part thereof, at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to our business interests. You may also terminate this agreement at any time by discontinuing your use of the Website and services.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and applicable federal laws of Canada, without regard to conflict of law principles. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
11. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. By continuing to use our Website or services after changes are posted, you agree to be bound by the updated Terms and Conditions. We recommend that you review this page periodically for any updates.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Arthur’s Heating & Cooling
49 Medford Street, Kitchener, ON. N2N 2H9
Email: arthurs.hvac@rogers.com
Phone: (519) 572-2939
By using this Website or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with these terms, please do not use our Website or services.