Effective Date: October 12, 2024
Arthur’s Heating & Cooling (“we,” “us,” or “our”) operates the website https://arthursheating.ca (the “Website”) and provides services related to the sale and service of Keepright furnaces, heat pumps, and air conditioners for residential and commercial customers in the Kitchener-Waterloo area. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our Website or services, and how we comply with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Data We Collect
We collect personal data directly from you and automatically through your use of our Website.
1.1 Personal Data You Provide
When you interact with our Website or services, we may collect the following personal data:
- Contact Information: Name, email address, phone number, and physical address.
- Service Information: Details about your heating and cooling systems, such as make, model, and service history.
- Payment Information: If you make a payment through our Website or via direct invoice, we may collect billing and payment details, such as credit card numbers (processed securely by third-party payment processors) and invoicing information.
- Communication Data: Messages, emails, or requests you send to us.
1.2 Data Collected Automatically
When you visit our Website, we may automatically collect certain data, including:
- IP Address
- Browser Type and Version
- Device Type
- Operating System
- Pages Visited on Our Website
- Time Spent on the Website
- Referring URL
We use cookies and similar technologies to collect this information. For more details, please see our Cookie Policy.
2. How We Use Your Data
We use your personal data for the following purposes:
- To Provide Our Services: To schedule service appointments, process transactions, and deliver heating and cooling products.
- To Communicate: To respond to inquiries, provide updates on services, and send promotional materials if you have opted in.
- To Improve Our Website: To monitor and analyze Website usage to improve user experience and enhance functionality.
- Legal Compliance: To comply with legal obligations, such as tax laws and consumer protection regulations.
- Marketing (With Consent): If you consent, we may send you marketing communications related to our products and services. You can withdraw your consent at any time by contacting us or using the unsubscribe link in marketing emails.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with the following parties:
- Service Providers: Third-party vendors, such as payment processors, hosting providers, and analytics tools, who help us operate the Website and deliver our services. These parties are contractually obligated to protect your personal data and comply with applicable privacy laws.
- Legal Obligations: We may disclose your data when required by law, such as in response to a court order, subpoena, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
4. International Data Transfers
We primarily store and process your personal data in Canada. If we transfer your data to third-party service providers located outside of Canada, including in countries not recognized as providing adequate data protection, we will ensure that appropriate safeguards, such as contractual commitments or other legal mechanisms, are in place in accordance with GDPR and Canadian law.
5. Data Retention
We retain your personal data only as long as necessary for the purposes described in this Privacy Policy, or as required by law. For example, we may retain your contact and service history for up to seven years for tax and accounting purposes.
6. Your Rights
You have the following rights regarding your personal data under GDPR and Canadian privacy laws:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You may request that we delete your personal data, subject to certain exceptions (e.g., compliance with legal obligations).
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format.
- Right to Object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the contact details provided below.
7. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
8. Children’s Privacy
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have collected personal data from a child, please contact us, and we will take appropriate measures to remove the data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Arthur’s Heating & Cooling
49 Medford Street, Kitchener, ON. N2N 2H9
Email: arthurs.hvac@rogers.com
Phone: (519) 572-2939
By using our Website or services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal data as described herein.